Last Updated: [Jan 24th 2026]
At Inverstryva, we value transparency, fairness, and long-term partnerships. This Refund Policy explains when refunds may or may not apply to our virtual assistance services, ensuring clarity and comfort for both parties.
By purchasing or using our services, you agree to this Refund Policy.
1. General Policy
Due to the nature of virtual assistance services—where time, labor, and resources are allocated immediately—payments are generally non-refundable once services have begun.
However, Inverstryva believes in fairness and will always review refund requests in good faith.
2. Eligibility for Refunds
A refund may be considered under the following circumstances:
- Services have not yet started, and the cancellation request is submitted in writing.
- A clear failure on the part of Inverstryva to deliver the agreed scope of services, with no reasonable resolution offered.
- Duplicate or incorrect charges caused by billing errors.
Any approved refund will be processed using the original payment method.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Services have already been partially or fully delivered.
- Dissatisfaction due to a change of mind or business direction.
- Results not meeting expectations when services were delivered as agreed (e.g., sales, conversions, or response rates).
- Delays caused by incomplete instructions, lack of access, or unresponsiveness from the client.
- Time-based services where hours or resources have already been allocated.
4. Trial Periods & Onboarding Fees
- Trial services, setup fees, onboarding fees, and consultation fees are non-refundable unless explicitly stated otherwise.
- These fees cover preparation, training, system access, and resource allocation.
5. Monthly & Subscription Services
For recurring or subscription-based services:
- You may cancel future billing according to the notice period stated in your service agreement.
- No refunds are issued for the current billing cycle once it has started.
- Services will remain active until the end of the paid period unless otherwise agreed.
6. Service Adjustments Instead of Refunds
When appropriate, Inverstryva may offer:
- Service credits
- Scope adjustments
- Additional support or replacement resources
This approach allows issues to be resolved constructively without disruption to ongoing operations.
7. Refund Request Process
To request a refund, clients must:
- Submit a written request to [support@inverstryva.com]
- Include account details, service description, and reason for the request
- Submit the request within 7 days of the issue occurring
All requests are reviewed within 5–7 business days, and decisions are communicated in writing.
8. Chargebacks
Clients are encouraged to contact Inverstryva directly before initiating a chargeback. Unresolved chargebacks may result in immediate suspension of services and future access.
9. Policy Updates
Inverstryva reserves the right to modify this Refund Policy at any time. Updates will be posted on the website, and continued use of services constitutes acceptance of the revised policy.
10. Contact Us
If you have questions or concerns about this policy, please contact:
Inverstryva
Email: support@inverstryva.com
Website: [www.inverstryva.com]
